Ping An Health

Ping An Health

Ping An Health engaged Vitality to transform its existing Le Jian Kang wellness app, aiming to modernize the user experience and integrate key shared-value mechanics that would enhance user engagement.

Company

Company

Company

Ping An Health

Ping An Health

Ping An Health

Services

Services

Services

Stakeholder Alignment

Experience Design

User-Centered Design

Rapid Prototyping

UI & UX

Quantitative User Research

Design Systems

Usability Heuristics

Stakeholder Alignment

Experience Design

User-Centered Design

Rapid Prototyping

UI & UX

Quantitative User Research

Design Systems

Usability Heuristics

Stakeholder Alignment

Experience Design

User-Centered Design

Rapid Prototyping

UI & UX

Quantitative User Research

Design Systems

Usability Heuristics

Industry

Industry

Industry

Health Insurance

Health Insurance

Health Insurance

Year

Year

Year

2023

2023

2023

Facing a tight two-week deadline, I drove rapid collaboration to redesign the Le Jian Kang app within WeChat, delivering key innovations under high-pressure constraints.

I spearheaded the analysis of the existing app and its WeChat integration, pinpointing opportunities for improvement and growth. Partnering closely with the Ping An leadership team, I led daily sprint sessions to design and deploy an enhanced mobile experience—retaining Le Jian Kang’s core framework while introducing critical features:

  • Seamless device/app connectivity

  • Automated physical activity tracking

  • A virtual currency reward system

  • An upgraded wheelspin with higher-value rewards

  • A smarter health assessment (powered by Healthy Futures) for personalized insights

Simultaneously, my team revamped the app’s UX/UI, tackling challenges like cultural adaptation, a new tech stack, and platform-specific constraints. We aligned the design with Vitality’s system, ensuring consistency and intuitiveness.

The result was a fully transformed app, delivered on time, that strengthened the Ping An-Vitality partnership and set a new standard for user engagement.

Chris Conradie

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